Designing San Francisco’s Pandemic Response

Going Digital, Fast

SF Digital Services collaborates with city agencies to design highly accessible and user-friendly citizen-facing experiences, as well as the systems and services that city employees utilize to support them.

The city suddenly needed to go digital and fast. In a month or so, my team delivered:

High-level UX flow for the worker and family first program

SF.gov COVID Response Content News and information for everyone in the city

Workers and Family Fund: A program to help small businesses pay sick leave to employees

Electronic Plan Review: An online Electronic plan review process and service to keep critical building permits moving along 

SF Volunteer online service for people to volunteer to help seniors

One of the mentions The Mayor made of a program I worked on.

City TestSF A COVID testing site and the online scheduling tool used to book an appointment and a touch-free communications platform for on-site communications.

My team members worked in the Emergency Response Command Center and created signage that was visible throughout the city.

I was delighted to roll up my sleeves and pitch in to help during this crisis. I have been proud and amazed by the team that has been working tirelessly to make this frightening and bewildering situation calmer and more organized for the city's staff and, most importantly, for the residents and businesses of San Francisco that we serve.