MS Customer Service Application

Simplifying information to deliver better customer service

A past project I worked on while at Microsoft Consulting Services. This application was designed for customer service representatives servicing customers who had questions, were seeking technical support, or handling billing.



Team:
Christina Tzouras, Art Director
Aynne Valencia, Senior Product Designer
Jeff Smith, Project Manager
Celine Smith, Design Researcher

Workflow documentation

Workflow diagram from the specifications documentation I created

Microsoft Customer Service Application

Customer support tool screen. This web service application was localized for 28 languages.

Microsoft Customer Service Application

One of the dozens of critical path user flows for a customer service application I designed whilst at Microsoft

Related Projects