eBay Network Audit
Large-scale visualization of the eBay network.
Using data to inform a redesign
Zoomed out version of the seventeen foot poster
Large-scale visualization of the eBay network, including key monetization flows, identification of flows that could be optimized, and organizational and information architecture change recommendations.
I consulted with Tangible UX to audit eBay’s key user flows. My partner and I audited their entire network. We created an information graphic that leadership and individual teams used to reimagine their Buy, Sell, Help, Support, and Community experience and set them up for success in their redesign.
The result was a series of information graphics and a seventeen-foot poster kept in several locations on the eBay campus.
Team:
Aynne Valencia
Andrew Lynch
James Young
My role:
Design strategy
Design Research
Information Design
Visual Design
Buy Flow diagram detail
Close up of one of the sections
Legend detail
Detail of the legend describing what the symbols mean
Clients exploring the diagram
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MS Customer Service Application
Information architecture for a customer service application
Simplifying information to deliver better customer service
A past project I worked on while at Microsoft Consulting Services. This application was designed for customer service representatives servicing customers who had questions, were seeking technical support, or handling billing.
Team:
Christina Tzouras, Art Director
Aynne Valencia, Senior Product Designer
Jeff Smith, Project Manager
Celine Smith, Design Researcher
Workflow documentation
Workflow diagram from the specifications documentation I created
Microsoft Customer Service Application
Customer support tool screen. This web service application was localized for 28 languages.
Microsoft Customer Service Application
One of the dozens of critical path user flows for a customer service application I designed whilst at Microsoft
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